From the early studies of B. F. Skinner to modern behavioral theories of Likert and Pareto, one workplace standard has evolved:
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6% are non-conformers
20% are leaders or self-starters
74% of your workforce will embrace change.
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We focus on moving the masses. The bulk of your workforce, about 74%, will respond to the program we develop and implement.
Communicate Workplace Goals
Your company-wide or departmental goals are distilled down to workplace objectives specific to each employee. These goals, or “indicators”, represent a unique employee function or task, that when achieved, drives significant revenue to the bottom line. These indicators focus on areas where current employee failures are creating the largest drain on income. Most are operational challenges presently faced by management and largely caused by the 74% of your workforce.
This establishes a set of performance objectives that do not change week-by-week or with each new crisis, empowering employees to focus on those tasks that create the most value to the organization. Consistent communication to employees of just exactly what is expected of them fosters a dedicated and engaged workforce. Thus, operational failures and the costs associated with these failures decrease and your net operating income increases.